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General T & C

1. INTRODUCTION
This Terms of Service Agreement (“Agreement”) is entered into by and between JSC Ltetail, registered at Svitrigailos g. 34, Vilnius, 03230, Lithuania (“Company”), and you. By accessing or using our website (https://shop.partiqlar.com) or any services provided therein (“Site”), you agree to be legally bound by this Agreement and our Privacy Policy. This Agreement applies to all users, including visitors, customers, and others who access the Site. The Company reserves the right to update these Terms at any time, and continued use of the Site indicates your acceptance of the revised terms.

2. ELIGIBILITY
Use of the Site and its services is only permitted to individuals who are at least 18 years old and capable of entering legally binding contracts under applicable law. If you use the Site on behalf of a business or other legal entity, you represent that you are authorized to accept these terms on its behalf.

3. SUBMISSION OF THE OFFER
Before purchasing, you may be asked to submit details for an offer. You agree to provide accurate and complete information. The contract is concluded when you confirm your acceptance of the offer during checkout, which includes checking the box acknowledging the Terms and Conditions and clicking the ‘Checkout’ button. The offer will outline pricing, payment methods, delivery terms, and applicable conditions.

4. RULES OF USER CONDUCT
By using the Site, you agree not to use it in violation of applicable laws or regulations. Prohibited uses include posting unlawful, defamatory, or harmful content, infringing intellectual property, spreading malware, or engaging in activities that interfere with the Site’s operation. You must not access the Site using automated systems unless explicitly permitted. Removal of illegal content can occur without notice under EU Digital Services Act obligations. We have the right to suspend accounts that breach these terms.

5. MOBILE TERMS OF SERVICE
By consenting to receive SMS communications from JSC Ltetail, you agree to receive text messages, including order updates and promotional offers. Message frequency may vary. Standard message and data rates may apply. You may unsubscribe at any time by replying STOP. We are not responsible for delayed or undelivered messages. For assistance, contact [email protected].

6. DISTANCE CONTRACT
Under EU law, you have the right to withdraw from your contract within 14 days of receiving goods, without stating any reason. To exercise this right, contact us by email. We will reimburse all payments received, excluding shipping costs unless the item is defective. We may withhold the refund until we have received the returned goods.

7. INTELLECTUAL PROPERTY
All content on the Site, including text, graphics, logos, images, audio, and software, is the property of the Company or its licensors and is protected by copyright and other intellectual property laws. You may not reproduce, modify, distribute, or publicly display any part of the Site without our prior written permission.

8. YOUR USE OF USER CONTENT
By posting content on the Site, you confirm that you own or have the right to use and share that content. You may not post anything illegal, defamatory, or in violation of any third-party rights. We reserve the right to remove content that violates these terms at our discretion.

9. COMPANY’S USE OF USER CONTENT
Unless otherwise stated, by submitting content you grant us a non-exclusive, royalty-free license to use, reproduce, and display it for promotional or operational purposes. If you are paid to produce the content, ownership terms may differ and must be defined in a separate agreement.

10. LINKS TO THIRD-PARTY WEBSITES
This Site may contain links to third-party websites that are not owned or controlled by the Company. We do not control or endorse the content or terms of these websites and are not responsible for any loss or damage that may result from using them. You access them at your own risk. In addition, the Company does not censor or edit the content of any third-party websites. By using this Site you expressly release the Company from any liability arising from your use of any third-party website. Accordingly, the Company encourages you to be aware when you leave this Site and to review the terms and conditions, privacy policies, and other governing documents of each other website that you may visit.

11. DISCLAIMER OF REPRESENTATIONS AND WARRANTIES
We provide the Site and Services ‘as is’ without warranties of any kind. We do not guarantee uninterrupted or error-free access. Nothing on the Site constitutes professional or medical advice. Your use of the Site is at your sole risk, and we disclaim liability to the fullest extent permitted by law.

12. LIMITATION OF LIABILITY
To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential damages resulting from your use of the Site. This includes but is not limited to loss of data, profits, or goodwill. This does not exclude liability for death or personal injury due to our negligence.

13. INDEMNITY
You agree to protect, defend, indemnify, and hold harmless the Company and its officers, directors, employees, and agents from and against any claims, demands, costs, expenses, losses, liabilities, and damages of every kind and nature (including, without limitation, reasonable attorneys’ fees) imposed upon or incurred by Company directly or indirectly arising from (i) your use of and access to this Site; (ii) your violation of any provision of this Agreement or the policies or agreements which are incorporated herein; and/or (iii) your violation of any third-party right, including without limitation any intellectual property or other proprietary rights. The indemnification obligations under this section shall survive any termination or expiration of this Agreement or your use of this Site or the Services found at this Site.

14. DATA TRANSFER
Data you provide may be transferred and processed outside the EU, including to countries not subject to an adequacy decision. Where this occurs, we ensure appropriate safeguards under GDPR such as Standard Contractual Clauses are in place. Additionally, data may be processed in third countries with protective controls.

15. AVAILABILITY OF WEBSITE
We aim to provide reliable access to the Site, but we cannot guarantee 100% uptime. The Site may occasionally be unavailable due to maintenance, system failures, or external factors. We are not liable for any disruptions.

16. DISCONTINUED SERVICES
We may modify or discontinue products or services without notice. If you purchased a service that is discontinued, we will offer an equivalent substitute or provide a refund where appropriate.

17. FEES AND PAYMENTS
All prices on thecan be shown in multiple currencies and include VAT where applicable. Payment must be made using accepted methods such as credit cards or PayPal. Transactions are securely handled by third-party providers, and we do not store payment card details.

18. REFUND POLICY
We offer a 60-day satisfaction guarantee. You may return unopened products for a full refund within 60 days. Opened products with more than 50% remaining are eligible for a 50% refund. You are responsible for return shipping unless the item is defective.

When contacting our customer support with your returns request, please provide your order number and a brief description of the reasons for returning the product in the email message that you will send to our customer support. On some occasions, our customer support may request additional information such as a payment receipt or bank account statement reflecting the payment for the goods you want to return, and/or photos of the products you want to return.

If you want to return an item due to it being defective, when contacting our customer support, please specify in detail why you believe that the goods are defective.

Our customer support will respond to your return request email within 3 business days. Once your request is processed, our customer support will provide you with a Return Merchandise Authorization (“RMA”) code and return delivery address. Please do not send us any returns without first receiving your RMA and returns address from our customer support.

Once you receive your RMA and returns address, please repack your products safely and securely, write the provided RMA in a visible place on the package, and send us the returning products to the returns address provided by our customer support. Please note that we will not be able to accept your returned products if the RMA code is not attached to the package.

We will issue a refund for returned Goods within 14 calendar days from the day we receive the returned Goods in our returns warehouse. All refunds are applied to the original method of payment.

Please note that you will have to cover the shipping costs for the returning Goods, and such return shipping costs will not be refunded, except for cases when you are returning a defective item and we can confirm the defects after inspecting the returned goods.

19. REFUND POLICY FOR SUBSCRIPTION ORDERS
For subscription orders, where products are purchased at a discounted rate compared to the standard pricing, our refund policy is as follows:

Full Refund for Single-Product Orders: If your subscription order consists of only one product and it is unopened and unused, you will receive a full refund for that product. price of the returned products. The refund amount will reflect the value of the returned items at the discounted rate, subtracted from the original subscription price.
When you order multiple products through a subscription and decide to return some while keeping others, the following guidelines will apply to your refund:

Subscription Pricing:
Subscription orders are priced at a discounted rate compared to individual purchases. This discount is applied to the total subscription price, making it lower than the combined retail price of each product.
Refund Calculation:
If you choose to keep some products and return others, your refund will be calculated based on the subscription price of the products you are returning.
The total refund amount is determined by subtracting the value of the products you retain (valued at their subscription rate) from the total amount paid for the subscription.
Value of Returned Products:
The value of returned products will be considered at their subscription price, rather than their individual retail prices. This ensures that the refund accurately reflects the cost of the returned items based on their discounted subscription rate.

20. MEDICAL DISCLAIMER
Information provided on this Site is for informational purposes only and is not intended as a substitute for advice from a healthcare professional. Do not use the products if you are pregnant, nursing, or taking medications without consulting your doctor.
The company is not a medical organization and is not providing any medical advice or assistance. Nothing within the services provided by the company is associated with, should be taken as, or understood as medical advice or assistance, nor should it be interpreted in substitution for any medical advice or assistance, or used or referred to instead of seeking appropriate medical advice or assistance from health care providers. The client is solely responsible for evaluating and assessing his health, including any need to seek appropriate guidance from a healthcare provider.

21. NO THIRD-PARTY BENEFICIARIES
This agreement is between you and the Company. No third party has any rights to enforce any of its terms under applicable contract laws.

22. COMPLIANCE WITH LOCAL LAWS
You are solely responsible for ensuring your use of the Site and its Services complies with local laws in your jurisdiction. We do not guarantee that our services are available or legal in all territories access to this Site from countries or jurisdictions where its content is illegal is prohibited

23. GOVERNING LAW
These Terms are governed by the laws of the Republic of Lithuania. If you are a consumer, you may benefit from additional rights provided by the laws of your country of residence.

24. DISPUTE RESOLUTION
Any disputes shall be settled in the courts of Lithuania unless otherwise required by applicable consumer law. EU residents may also use the Online Dispute Resolution platform (https://ec.europa.eu/consumers/odr).

25. TITLES AND HEADINGS
Section titles are for convenience only and shall not affect the interpretation of any provision.

26. SEVERABILITY
If any part of these Terms is deemed unlawful or unenforceable, the remaining provisions shall remain in full force and effect.

27. CONTACT INFORMATION
If you have any questions about these Terms, please contact us at [email protected] or by mail at JSC Ltetail, Svitrigailos g. 34, Vilnius, 03230, Lithuania.

For all customer or product-related questions, please email [email protected]